Frequently asked questions

These short answers help you prepare for travel. Visit the flight, baggage and document sections for more detail.

Before departure

• Where can I check a flight? Find its number on the departures and arrivals board. Contact information services if live data is unavailable.
• How much baggage can I take? Allowances depend on the carrier and fare; check your ticket and airline rules.
• When should I arrive? Confirm check-in opening and closing times with your carrier and allow time for travel and checks.
• What if I lose something? Visit Lost property. For delayed checked baggage, keep your tag and contact the carrier's representative.
• How do I request assistance? Tell your airline about your needs in advance and obtain confirmation.

If the website does not answer your question, give the information service your date, route and flight number.