Special Assistance
Special Assistance Passengers
Navoi International Airport is committed to providing accessible, safe, and comfortable services for all passengers. Special assistance is available for passengers who require additional support due to age, health conditions, disabilities, or reduced mobility.
To ensure timely assistance, passengers are advised to request the required services when booking their ticket or at least 48–72 hours before departure through their airline.
Eligible Passengers
Special assistance is available for the following categories of passengers:
- Passengers with disabilities;
- Passengers with Reduced Mobility (PRM);
- Elderly passengers;
- Pregnant passengers;
- Passengers requiring medical assistance during travel;
- Unaccompanied Minors (UM);
- Passengers with visual or hearing impairments;
- Passengers travelling with a guide or service dog.
Assistance Available at the Airport
Depending on individual needs, the following services are available:
- Escort assistance throughout the terminal;
- Wheelchair assistance;
- Assistance during check-in, security screening, and other airport formalities;
- Assistance with boarding and disembarking the aircraft;
- Escort to the baggage claim area.
Unaccompanied Minors
The transportation of unaccompanied minors is carried out in accordance with the airline's regulations. This service must be arranged in advance. From the child's arrival at the airport until they are handed over to the designated receiving person at the destination, they remain under the supervision of the airline's authorized staff.
Pregnant Passengers
The carriage of pregnant passengers is subject to the airline's policies and applicable medical requirements. Depending on the stage of pregnancy and the passenger's medical condition, a medical certificate or physician's approval may be required.
Passengers are advised to contact their airline before travel to confirm the applicable requirements.
Passengers Requiring Medical Assistance
Passengers who require medical support or the use of special medical equipment during their journey must arrange these services with their airline in advance.
Requests involving oxygen equipment, stretcher (STCR) transportation, or other specialized medical services should be submitted several days before departure, together with any required medical documentation.
Guide and Service Dogs
Guide dogs and other certified service dogs accompanying passengers with visual or hearing impairments are accepted for carriage in accordance with the airline's regulations.
Passengers travelling with service animals must comply with applicable transportation requirements and provide all necessary veterinary documentation and certification.
Important Information
If you require special assistance, please inform your airline when booking your ticket or well in advance of your scheduled departure.
Advance notification enables the airport and the airline to arrange the necessary assistance and ensure a safe, comfortable, and seamless travel experience.
Please note: The availability and conditions of special assistance services may vary depending on the airline's policies, aircraft type, and route. Passengers are advised to contact their airline in advance for detailed information.